NavigateERP for African business

Raising a support ticket

For a technical problem or something not working: raise a ticket and the Navigate technical team handles it.

Steps

  1. In the Help Center panel, click Raise a ticket (or Help Center > Raise a ticket).
  2. Give a title, the module, the kind of issue and how urgent it is.
  3. Describe what happened and the steps to reproduce it, and attach screenshots.
  4. Click Raise ticket: you get an email with the ticket number.
  5. When it is assigned you get the name and email of the person handling it; follow it under My tickets and reply there.
  6. When it is resolved, click Accept and close, or Not resolved to send it back.

Good to know

  • A resolved ticket that is not closed within 30 days may be closed by the technical team.
  • Your organisation's owner can see all of the organisation's tickets.