NavigateERP for African business

Raising a ticket by hand

A complaint by phone, email, WhatsApp or at the counter.

Steps

  1. Go to Tickets → New ticket. Write the subject and what happened; choose the category, priority, how it came in and the owner.
  2. Choose the customer, or type the name, phone and email.
  3. For a product problem, type the serial, VIN or engine number - the unit is found with its product, customer, sale date and warranty - and add the failure type, when it started and the usage.